Mobile | Tablet | Desktop

Freecom POS User Guide

Customer-ready instructions for daily POS use, settings, products, inventory, reports, coffee shop recipe costing, printing, backup, and module setup. Click a guide card to open step-by-step instructions in a popup.

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New Customer? Start Here

Set up Freecom POS in the right order

Follow this checklist before live selling. It keeps the shop setup clean, avoids missing printer or product details, and gives the customer a safe first backup.

  1. Setup store details
  2. Upload receipt logo
  3. Setup receipt printer
  4. Add products
  5. Create cashier account
  6. Test first sale
  7. Export first backup
  8. Enable low stock alerts

Visual guide

See the main Freecom POS workflows

These previews help customers understand what each module looks like before using it on mobile, tablet, or Windows.

Daily cashier flow

Fast Checkout & POS

Search products, add items to cart, accept payment, and print a clean receipt without extra steps.

Fast Checkout and POS workflow

Business coverage

Store types and businesses that can use this POS

Freecom POS can support many store types. Enable only the modules needed for the customer's actual business.

Hardware Tools, screws, paint, construction supplies Products | Inventory | Labels
Pharmacy Medicines, health items, barcode inventory Barcode | Stock Alerts | Receipts
Grocery Daily goods, stock alerts, fast checkout POS | Inventory | Low Stock
Mini Mart Convenience items, receipts, reports Barcode | Receipt | Reports
Coffee Shop Recipes, ingredients, costing, add-ons Recipes | Ingredients | Open Bills
Restaurant Orders, variants, KDS, delivery partners KDS | Variants | Delivery
Bakery Bread, pastries, production stock Products | Stock | Labels
Laundry Shop Services, supplies, pay later support Services | Pay Later | Customers
Computer Shop / Repair Service items, parts, repair receipts A4 Receipt | Services | Customers
Retail Store Products, labels, cashier sales POS | Labels | Sales History
Wholesale Retail and wholesale price modes Wholesale Price | Bulk Orders
Mobile Accessories Cases, chargers, cables, labels Barcode | Labels | Inventory
Beauty / Salon Products, services, payment tracking Services | Payments | Customers
Water Refilling Delivery orders, bottles, riders Delivery | Riders | Open Bills
Auto Parts SKU, inventory, supplier brands SKU | Brands | Inventory
General Services Service receipts and customer records Customers | Receipts | Reports

Find answers fast

What do you want to know or search for?

Click a card

Customer Instructions

Each card opens a popup with what it does, how to enable it, how to use it, and what to check on mobile, tablet, and desktop.

Role-based help

Which guide is for Admin or Cashier?

Use this section to train staff faster. Admin users handle setup and control. Cashiers handle daily selling.

Admin

Owner / Manager Setup

  • Store settings
  • Products and variants
  • Inventory and stock alerts
  • User management
  • Sales reports
  • Backup / Restore
  • Printer setup
Cashier

Daily Selling Flow

  • POS checkout
  • Search or scan products
  • Select variants and add-ons
  • Open bills and Pay Now
  • Print or preview receipt
  • End-of-day sales if allowed

Troubleshooting

Quick fixes for common issues

Printer not printing

Possible cause: printer not connected, wrong paper size, or receipt preview/print setting not configured.

How to fix: open Printer Setup, select printer, run test print, and choose 58mm, 80mm, or A4.

Cashier cannot login offline

Possible cause: user not synced, offline PIN not set, or offline login disabled.

How to fix: connect internet, sync users, set PIN in backend, and enable offline login.

Product shows out of stock

Possible cause: stock quantity is zero or stock tracking is enabled.

How to fix: open Inventory, use Stock In or adjustment, enter quantity, then save.

Sales Today not matching

Possible cause: unpaid open bills, wrong date filter, or cancelled records included by mistake.

How to fix: check Sales History Today and complete open bills using Pay Now.

Receipt logo not showing

Possible cause: missing image file, unsupported image type, or logo path not saved.

How to fix: use PNG or JPG, upload logo again, then Save Settings.

FAQ

Common Questions

Can I use Freecom POS without internet?

Yes. The main selling flow works locally. Backend sync is optional and can reconnect later.

How do I add products?

Open Products, tap Add Product, enter name, category, price, stock, barcode, variants if needed, then Save Product.

How do I setup receipt printer?

Open Settings, then Printer Setup. Select the printer mode, choose the printer, save it, and run Test Print.

Why is my receipt not printing?

Check printer power, paper, Bluetooth/USB connection, paper size, and whether the selected printer is saved.

How do I create cashier accounts?

Open User Management as admin, create a local cashier, set username, password or PIN, role, and active status.

How do I enable Coffee Shop mode?

Open Settings, expand Coffee Shop, enable the module, save settings, then open Coffee Shop from the menu.

How do I backup and restore data?

Open Settings, then Backup / Restore. Export a backup regularly and review the import summary before restoring.

How do I fix low stock alerts?

Open Products or Inventory, set stock quantity and low stock alert level, then restock items as needed.

How do I use Open Bills / Pay Later?

Enable Pay Later in Settings, save an order as Pay Later, then settle it from Open Bills using Pay Now.

Can I use it on mobile, tablet, and Windows?

Yes. Available features may depend on the device, printer, and enabled modules.

Screen behavior

Using Freecom POS on any device

Available features may depend on device, printer, operating system, and enabled modules.

Mobile

Use the side menu or bottom navigation. Secondary actions usually open as menus, bottom sheets, or popup dialogs to keep the cashier screen clean.

Tablet

Uses wider cards and split panels where available. Ideal for a countertop cashier device with touch-friendly controls.

Desktop / Windows

Uses larger panels, tables, and toolbars. Best for management, reports, product editing, inventory review, and printer setup.

Android phone Android tablet Windows desktop/laptop Bluetooth printer USB printer 58mm receipt 80mm receipt A4 receipt